Shipping Policy

Welcome to RapGuard's Shipping Policy. We're here to provide you with information about how we handle shipping and delivery for our exclusive phone cases. Please take a moment to review the details below.

Configuring Shipping

At RapGuard, we want you to have control over your shipping zones. You can utilize our product shipping costs in the designs section as a reference, but the final decision is yours. These costs serve as a guideline and represent the charges we will apply.

To streamline the shipping process, we offer several methods that you can use individually or in combination. The order in which we prioritize these methods is outlined below, ensuring the correct shipping method for each order.

1. Carrier Calculated Shipping:

   If enabled (subject to your Shopify plan's support), we will present live shipping rates to your customers. Orders consisting solely of RapGuard's items will utilize this method.

2. Custom Shipping Rates in Shopify:

   You have the flexibility to set custom shipping rates directly within Shopify, allowing you to charge customers based on your preferences. Proper naming of these rates is crucial. For example, if you wish to offer a specific shipping rate (e.g., Royal Mail Budget), ensure the shipping rate name matches the listed Carrier and Service names. This way, our system will automatically detect and apply the rate, provided all items in the basket have the corresponding shipping rate available.

3. Generic Shipping Profiles:

   For those selling diverse products potentially using different carriers, we've created four generic shipping profiles for setting up shipping rates in Shopify. These profiles correspond to different shipping options:

   - Standard untracked: The cheapest untracked shipping for each product.

   - Standard tracked: The cheapest tracked shipping for each product.

   - Expedited untracked: The fastest untracked shipping for each product.

   - Expedited tracked: The fastest tracked shipping for each product.

  Please note that these generic rates can be used alongside carrier calculated shipping for baskets containing exclusively RapGuard's products.

For detailed guidance on configuring custom shipping rates in Shopify, please refer to the Setting Up Shipping Rates documentation.

Tracked Shipping

By enabling the tracked shipping toggle, you ensure that all orders utilize the most affordable tracked shipping option available. This is under the assumption that the selected shipping method name doesn't match the configurations mentioned above.

Everything Else

If none of the aforementioned options are applicable to an order, we default to the most economical available shipping method. This typically involves the slowest method, which may not include tracking. To keep your customers informed, we recommend keeping the "tracked shipping" option turned on.

Tracked Shipping Feature

When this feature is enabled, RapGuard will prioritize tracked shipping wherever possible. This aligns with the shipping configuration options outlined earlier. In cases where tracked shipping is unavailable, items will be sent using international standard mail, utilizing the national postal service of the destination country. You will be billed for the standard untracked service only.

Please note that disabling this feature may result in slightly cheaper but untracked shipping. However, this choice comes with its own inherent risk.

Carrier Service

To enhance the checkout experience, RapGuard offers a carrier service registration. This service provides shipping options and costs directly on the checkout cart. It is available for those with an Advanced Plan or higher, or with the app's Carrier Calculated shipping feature activated. The service will be visible only for baskets containing exclusively RapGuard's products. Please verify that the shipping prices at checkout align with your expectations when using this feature.

Thank you for choosing RapGuard for your phone case needs. If you have any further questions or require clarification, please don't hesitate to Contact Us.